Warranty Policy


Our products displayed on sensoryboutiques.com.au website are covered by Manufacturer’s warranty. The terms and conditions of such warranties are beyond our control, and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.

All our products are based on ‘Back to Base’ warranty conditions.

Warranties are non-transferable and based on original date of purchase.



Defective Product Claim

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

  • reject the goods and receive a refund
  • reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
  • keep the goods and receive compensation for the drop in value caused by the problem.


If you think that a Product is defective on receiving the order you should email to admin@sensoryboutiques.com.au for assistance within seven (7) days of receiving the goods.  Photos are requested to assist with the assessment of your claim. Where a Product is defective, is returned within 7 days from date of order received, return shipping will be arranged at the expense of Premier Sensory Boutiques (PSB). If a Product is replaced, your replacement Product becomes your property and the returned Product becomes PSB property. When a refund is given, the returned Product becomes PSB property.


PSB do not provide a refund, credit, or exchange if you have:

  • damaged the product by using it in a way it was not meant to be used.
  • changed your mind and decided you no longer want the product or just don’t like it but have notified us after our 7-day Change of mind guarantee has lapsed,
  • found you can buy the same or similar product elsewhere for a cheaper price after the order has been finalised and despatched,
  • had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
  • bought the goods for resale.


If the product is proven to be damaged during delivery (and Transit Insurance was taken up) and a claim is made within seven (7) days from the date of receiving your Order, PSB will replace or repair the product at its own cost. If there is no further stock of the item and it cannot be repaired, we will replace it with a similar product or offer you a full refund.

If the damage is discovered outside the seven (7) day period email to admin@sensoryboutiques.com.au and we will determine whether circumstances are such that you can still proceed with a claim.


Our products are backed by ‘Back to Base’ warranty conditions.

Where we have determined that, on the facts you have provided, a warranty claim may be granted, the product needs to be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that was delivered with the product and sent back to us (address as shown in ‘Contact Us’ page). If it is a bulky item (items that cannot be sent via Australia Post), then contact us for further assistance.

After the product has been returned a final decision on granting the claim will be made by PSB. PSB reserve the right to test any returned product, and to ask you to further demonstrate that the problem with the product was not your fault.

Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at PSB expense.

Note – Where upon receipt of the returned product PSB will determine whether the product comply with the warranties and conditions of the product. If it is discovered the product condition was misrepresented to PSB by you, the cost of returning the product to you will be charged to you.


Refund or Credit
Where a warranty claim is granted any refund will include a maximum of the total GST inclusive price paid on the original order. No refund will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal, or a credit to your account.


You can accept a Credit from which you can order any product up to the cost value of the approved Credit amount. You will be issued with a Credit Note via email.


Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at PSB expense after we have received your returned product.

How to Claim
To make a claim please email to admin@sensoryboutiques.com.au and.

  • provide us with a copy of your original Tax Invoice or similar proof that the item was purchased from PSB.
  • describe the problem you have encountered and provide evidence (pictures) to support your claim
  • state whether you are requesting a replacement, repair, refund, or credit.
  • We may request for a Claims form to be filled in by you and submit to us for records. We will issue this to you when required.



Some products sold will require installation to complete the features. As we have no control over who you use and how it is installed due to site specific restrictions, to the extent permitted by Law, any cost for labour and materials associated with installation are not covered under any manufacturer warranty claims.